Remote Customer Support Representative

Job Application

Please record a video using loom of maximum 3 minutes telling us a little about yourself and why you want to work for Outrank Automation

To record a video with loom you need follow this steps:

  1.  Sign up for new free account on this link: https://www.loom.com/signup

  2. Once your account is created, record a video loom that we are requiring

  3. Copy the video loom link, and paste the link in the record video space below

  4. Click here to watch a video if you don’t know how to record a video.

Job Description

Tired of feeling like another number in a large corporation?

Come join our small family business and grow with us!

We are hiring Customer Support Representatives to provide customer support to our clients.

You will get to join an excellent and dedicated team that will support you the whole way!

You must be responsible, polite, and able to follow instructions from the supervisors in the company. “Remote/work-from-home work is required.

You must have the space and equipment (computer and reliable internet connection) to perform the job.


We are looking for:

  • We need someone who can work Monday through Friday (8 AM to 5 PM Central Time)

  • Excellent English written and verbal communication skills are a must.

  • Provide customer support via email, text, phone calls, and Zoom.

  • Perform basic video editing.

  • Perform basic websites design.

  • Design graphics using Canva.

  • Handle daily tasks as assigned.

  • Experience in dealing with customer inquiries of different types (i.e. service requests, billing questions, resolving service dissatisfaction, etc.)

  • An ability to problem solve and multitask.

  • Strong attention to detail and ability to adapt to change.

  • Goal oriented and ability to deliver expected results in a timely manner.

  • Ability to learn different CRM systems — experience with Go High Level is highly desirable.

  • Knowledge of Google Workspace tools

  • Customer Service Experience is a plus.

  • Full time Availability

  • Bilingual (Spanish and English).

  • Be a team player and have initiative.

What we offer:

  • Weekly Pay: Begin with a $300 weekly base pay, with the potential to earn an additional $50 to $100 per week after 3 months evaluation.

  • Hours of Operation: Monday to Friday, 8:00 AM to 5:00 PM (Central Time) ⏰ and open to working on weekends.

  • No night shifts!

  • Work from Home!

  • Paid Training

  • 5 Paid Vacation Days after 1 year

  • Up to 6 Holidays Paid Off

  • Opportunity to grow with us!

Requirements to work from home:

Excellent Internet connectivity:

  • Internet access speeds of 5 Mbps upload and 10 Mbps download – the faster the better!

  • Productive work environment:

  • In-house network, and a hard-wired Internet connection capable of continuously supporting outstanding call quality and high-speed response rates.

  • A quiet and distraction-free, secure place to work.

  • 1 year of experience in customer service.

  • Basic experience in sales (with a willingness to learn more 🚀).

  • Basic knowledge of video editing software (willing to receive further training with us).

  • Basic knowledge of website design platforms and Canva (open to further training).

  • Positive attitude and ability to learn quickly.

  • Proactive, adaptable, and high integrity.